As organisations look to transform their go-to-market model to meet elevated customer and buyer expectations, leaders typically take one of three acceleration approaches; technology-centric, capability-centric or customer-centric. Although each has benefits, we’re finding that the level of frontline engagement and therefore risks to manage vary significantly – impacting the success of your transformation.
Blackdot are delighted to invite you to our upcoming webinar, exploring how you can unlock greater value, faster by working outside-in from the customer to deliver an optimal frontline experience.
Join us on Thursday 29th July at 12pm BST / 1pm CEST, as we share:
- A comparison of the three acceleration approaches, and how they are applied across operational design and implementation
- The varying business engagement, speed-to-value, benefit profile and strategic ability of each approach
- How to ensure your people strategy drives a greater employee experience, program momentum and lasting change
- A real-world example showcasing how a customer-centric approach will assist in building the capabilities, to set up your frontline for success